Return & Exchange Policy

At Al Musawwir, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help!

Eligibility for Returns

• Returns are accepted within 7 days of receiving your order.
• Items must be unused, unwashed, and in their original condition with tags and packaging intact.
• Customized or personalized items are non-returnable.

Exchange Policy

• Exchanges are allowed for size or color issues within the same timeframe of 7 days.
• If the desired size or color is unavailable, you may opt for store credit or a refund.

Non-Returnable Items

• Damaged or worn items that are not due to a manufacturing defect.

Returns: Sale & Discounted Products:

• Exchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by the packing staff and the product received does not match the product you ordered.

How to Initiate a Return/Exchange

1. Email us at almusawwirofficial@gmail.com with your order number and details of the return/exchange.
2. Once approved, ship the item back to us. The customer is responsible for return shipping costs.
3. Upon receiving the item, we’ll inspect it and process your request within 3-5 business days.

Refunds

• Refunds will be issued to your original payment method or as store credit upon request.
• Please note: Shipping charges are non-refundable.

Damaged or Defective Items

If you received a damaged or defective item, please contact us within 48 hours of delivery with clear photos of the issue. We’ll replace the item.

Contact Us

For any queries or assistance, feel free to reach out to us at almusawwirofficial@gmail.com.